Protecting your privacy is one of our highest priorities at Nine Win. This Privacy Policy explains in clear terms how we collect, use, and safeguard your personal data when you access our website or mobile services. We are fully committed to transparency and to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all players and visitors who interact with our platform, regardless of device or location. Please take a moment to read this page carefully so you understand how your information is handled.
1. Information We Collect
We collect a range of data during your time on Nine Win, beginning with basic registration details such as your name, email address, date of birth, and residential information. As you continue using our services, we also gather data related to your transactions, game activity, communication history, and technical information like IP address and device type. This helps us improve functionality, prevent fraud, and deliver tailored services. All data is collected in accordance with applicable legal standards and stored securely.
2. Why We Use Your Data
Your information is used for essential operational tasks, including account management, payment processing, identity verification, and customer support. Additionally, we use your data to comply with regulatory obligations, such as anti-money laundering (AML) and responsible gambling protocols. With your consent, we may also use your contact details to send promotional emails, updates, or bonus alerts. You can opt out of these communications at any time. All uses of data are limited to clearly defined and lawful purposes.
3. Third-Party Access and Sharing
We do not sell or rent your personal data to third parties. However, in order to provide core services, we may share limited data with trusted partners — such as payment providers, identity verification services, and security software vendors. These companies are contractually bound to handle your data responsibly and in line with data protection laws. If we are required by law or legal request to disclose your information, we will do so only as strictly necessary. Any data transfer outside the UK or EU is protected by standard contractual clauses and encryption.
4. Data Retention and Security
Your information is kept only as long as necessary to fulfil the purposes outlined above, or to comply with legal requirements. Typically, this means retaining data while your account is active and for a period afterward to meet tax or regulatory guidelines. We use advanced firewalls, encryption, and restricted access systems to keep your data safe. All storage systems are audited regularly to detect and prevent breaches. In the event of a data incident, we will notify affected users in line with GDPR requirements.
5. Your Rights
As a registered user from the UK, you have the right to access, correct, or delete your personal data stored with us. You may also object to specific types of processing or request that we transfer your data to another service provider. All requests are handled by our Data Protection Officer and typically completed within 30 days. If you have concerns about your privacy rights, you may contact the UK’s Information Commissioner’s Office (ICO) for independent guidance. We take your rights seriously and aim to resolve all queries efficiently and respectfully.
6. Cookies and Tracking
Our site uses cookies and other tracking technologies to improve user experience, remember settings, and collect usage statistics. These small files are stored on your device and help us understand how visitors interact with our content. You can manage or disable cookies via your browser settings at any time. For more details, please refer to our separate Cookie Policy. By continuing to use our site, you consent to the use of cookies under this policy.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time in response to legal updates or changes in our business practices. When we make changes, the “Last Updated” date at the bottom of this page will be revised accordingly. Significant updates will be communicated through the platform or email. We encourage all users to check this page periodically. Your continued use of Nine Win signifies your acceptance of the most current version of our Privacy Policy.